Aquarium Supplies Plus Food: HBH, Two Little Fishies, New Life Spectrum, Kent Marine, Vibra Gro Medications: Seachem, Fish Vet, Kent Marine, Red Sea Seachem Product, Marc Weiss, Salifert, Kent Marine Seachem Multitest, Salifert test kits, Rainbow Lifegard, Red Sea, Dennerle Reef products -Lighting, additives, conditioners, books, Sand, Test Kits, filter media, Reef food, Medication Aquamedic, Boyd, Eheim, Ocean Clear, Ocean Five, Poly Bio Marine, Rainbow Lifegard, Seachem, Tropical Science, Two Little Fishies, Zoo Med, Jalli, Hamilton (German bulbs), power compact, metal halide, VHO, fluorescent lighting Books & Literature: Goemans, Julian Sprung, Sand & Substrates Eheim, Rio, Sedra, Sen, Maxi Jet, Mag Drive, Tunze, Dolphin, Hailea, Seio, submersible, externnal water pumps Air Pumps, Jalli, Won Brothers, Aqua Medic, Hallea, Dolphin, Danner Aquairum Chillers: Delta Coast, Pacific Coast Imports, Trade Wind, Aqua Medic Decorations: lace rock - lava rock - pagoda stone - rainbow, travertine stone, HBH, malaysian decorative wood - swahala decorative wood Aquairum Heaters: Glass heaters, Titanium, Heater controllers, Ebo Jager heaters, Pacific Coast Imports, Won Brothers, Jalli Heaters, Protein Skimmers: Red Sea, ETSS, Aqua Medic, Excaliber. Euroreef, Kent Marine, Nautilus, Pretator, Aquafloater, ASM, Wadu Aquariums and Stands: Aqualine Buschke, Aqua Clear, Eheim, Reverse Osmosis: Dow Calcium Reactors: Aqua Medic, Eheim, Jetstream-Pico Algae Cleaners: Tiger Shark, Great White, Algae Free, HBH, Kent Marine Pro scraper, Mag Float, Lees Aquarium, Magnavor Magnets, Penn-Plax, Tom / Oscar Entertainment Pond: Everything Pond Tubing: Clear Tubing, Braided Tubing, CO2 Safe tubing, Eheim tubing, Flexible tubing...more Aquatic tools, Coral cutters, aquatic tongs and grabbers, planted aquarium tools. Aquarium Suppies Plus: High Quality, Great Selection, Lowest Prices...Guaranteed! Maintenance Accessories: Eheim, Kent Marine, Lees Aquarium, Penn-Plax, HBH, algae scrubbers, plant tongs...more
Aquarium Supplies Plus - About us page
 
Where is Aquarium Supplies Plus?
Aquarium Supplies Plus is a dropship company based out of Boston Massachusetts. We’ve been in business since October 2002 and we’ve steadily grown throughout the years in size and reputation.
 
What does ‘drop ship’ mean?
A drop ship business is best described as a company which takes orders from the public, usually via a website, and then submits those same orders to a distributor.  The distributor in turn receives and ships the order, for a small drop ship fee, plus the cost of shipping, handling, and, or course, the cost of product.  If you have any questions regarding this type of business, please contact us by clicking here (email) or by using our ‘Contact Us’ page.
 
What is the Customer Service 1-800 phone number?
Because we don’t directly deal with manufacturers and because we submit every customer order via the internet, we DO NOT have a customer service phone number.  When we first opened our proverbial doors, we offered a toll-free phone number.  Upon the start of our second year in business, we realized that most people tend to or would rather communicate via email. With this in mind, we discontinued the customer service phone number and although some customers would rather talk on the phone, we strictly adhere to communication via the email method.  We apologize in advance for the inconvenience.  We respond to 95% of all emails within 24 hours. 
Our Shipping Methods
 
Our main distribution facility is located in Oceanside, CA.  All orders ship FOB Oceanside, CA unless the item is noted as a special-order or dropship only item. Orders ship Monday through Friday unless the shipping carrier (e.g. UPS) has a designated Holiday and only if the order is received prior to 1pm EST.  All orders received after 2pm will be processed and shipped on the next business day.
 
UPS Ground Shipping: UPS ground shipping is the standard shipping method. Again, orders placed by 1 PM Eastern Standard Time generally ship the same day. If the order is not shipped the same day, it will ship the next business day.
 
UPS Three Day Shipping: UPS Three Day shipping is an expedited shipping method. Orders placed by 1 PM Eastern Standard Time ship the same day. UPS guarantees delivery within three business days not counting the pickup day and weekends or holidays.
 
UPS Second Day Shipping: UPS Second Day shipping is an expedited shipping method. Orders placed by 1 PM Eastern Standard Time ship the same day. UPS guarantees delivery within two business days not counting the pickup day and weekends or holidays.
 
UPS Overnight Saver:UPS Overnight Saver shipping is an expedited shipping method. Orders placed by 1 PM Eastern Standard Time ship the same day. UPS guarantees delivery the next business day not counting the pickup day and weekends or holidays.
 
More details on the UPS service guarantees can be found at www.ups.com
Privacy Policy
 
Your privacy as our customer is of extreme importance. We do not in any way sell, trade, or make public your information.  All of your address and payment information is stored on our secure server backed by an SSL certificate providing the highest level of internet security. The SSL certificate utilizes Secure Socket Layers to encrypt all data that is being transmitted to our servers. Our servers are housed behind enterprise-class firewall appliances to further protect your privacy.  Payment information is entered into the PayPal online payment system, which has top-of-the-line server technology and state-of-art firewall and anti-hacker prevention systems.  Rest asure, your information is safe.
 
All of us at Aquarium Supplies Plus have thought long and hard to establish the best and most secure form of payment information exchange.  If you have any concerns with your privacy as a customer of Aquarium Supplies Plus, please email us at Info@aquariumsuppliesplus.com
 
Returns Policy
 
Please choose your items carefully as we do not accept refunds or exchanges.
 
All items are non-returnable unless defective*. Defective items must be returned to us within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
 
*aquarium bulbs are non-refundable, not returnable, unless obvious, visible damage to theshipping box is shown...take pictures.  Contact the shipping carrier for more details.  When damage to the product is a result of the shipping process, you must contact us first and then you must contact the shipping carrier for replacement.
 
How to return your item:
1. Contact the Aquarium Supplies Plus Customer Service team via our  general email address: info@aquariumsuppliesplus.com.  A time Stamp will confirm arrival date.  A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorization Number (RA). The Customer Service Representative will also provide you address details of where to send your return. You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
 
2. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
 
3. As soon as the return has been received, a replacement product will be shipped.
 
IMPORTANT:
 
  • The return must be received by Aquarium Supplies Plus within (14) fourteen days of the RA number being issued.
  • Replacement product will only be shipped after the faulty item has been received by a Aquarium Supplies Plus representative.
  • All returns must have an RA number.
  • Any item that is returned to Aquarium Supplies Plus without an RA number will be returned to sender.
  • All returns are subject to a 15% re-stocking fee and this is non-negotiable.
  • Shipping and handling fees are non-refundable.
  • If you feel that your return falls outside of our policy, then you will need to contact us first to confirm if your return can be accepted.
 
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Shortages/Damaged Shipments
All shortages or errors must be reported to our office WITHIN 48 hours of receipt. Email us or click here to notify us of any damaged products that you receive. Failure to adhere to this requirement may result in denial of credit. Please be sure that you have received all cartons you are signing for, and that none are damaged. A signature by you or your representatives signifies all merchandise was received in undamaged, saleable condition (aquariums and sumps free of any cracks, flaws, or damaged frames) and verifies the number of cartons you received is correct as stated on our invoice.
Backordered products
Items noted as "backordered"  or  have become backordered in the process of your order are currently not in stock, but on order with the product manufacturer. These products are fast selling items that have currently SOLD OUT, but more will be arriving soon. Depending on the lead time from the manufacturer, we will generally have your item in stock within 1 to 10 days. Once the item is received into our warehouse, we will process your order and ship out the newly arrived backordered item to you.
 
Items are updated on a daily basis, usually within hours of notification of stock depletion.  However, from time to time, recently out-of-stock items are not updated within 24 hours and it may appear as if we're miseading the customer...this is not the case; they are just overlooked.  We apologize for any inconvience a "backordered" item may incur; but rest asure, your item will be shipped to you as soon as possible.  If you have any comments or questions you can email us or leave us your comments by clicking here.  Thanks!
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